Exchange Support

Currency Converter App

📧 Contact Us

✉️
Email Support
escalateapps@gmail.com
We typically respond within 24 hours
Response Time
Monday - Friday: Within 24 hours
Weekend responses may take longer

❓ Frequently Asked Questions

How often are exchange rates updated?

Exchange rates are updated in real-time during market hours from trusted financial sources. You can see the last update time in the app.

Does the app work offline?

Yes! Exchange stores your most recent exchange rates locally, so you can perform conversions even when offline.

Which currencies are supported?

Exchange supports 180+ global currencies, including all major world currencies and many emerging market currencies.

Is my data safe and private?

Absolutely. Exchange doesn't collect personal data, track your conversions, or require account registration. Your privacy is completely protected.

How do I report a bug or request a feature?

Please email us at the address above with detailed information. We value your feedback and actively work to improve the app.

🔧 Troubleshooting

App not loading rates?

  • Check your internet connection
  • Try refreshing rates with the refresh button
  • Close and reopen the app
  • Restart your device if issues persist

Conversion not working?

  • Ensure you've selected both currencies
  • Check that you've entered a valid number
  • Try swapping currencies and converting back

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